Frequently Asked Questions
Use the bellow to learn more about our operation. If you have any question you cannot find an answer for here, don’t hesitate and CONTACT US and we’ll get back to you with an answer!
What is a Private Tour?
A Private Tour is a tour that is booked by a client exclusively. A Private Tour can include the transportation mean or can be booked as a guided tour only for either a walking tour or a tour in the client’s own car. No other people will be joining this tour and the client has full flexibility in deciding the itinerary and along the tour itself. Private Tour cost is quoted per day according to the itinerary and the size of the party.
What is a Shared Tour?
A Shares Tour, or a Small Group Shared Tour, is a day tour, usually a shore excursion tour, offered with a fixed itinerary which cannot be changed. Shared Tours are limited to a minimum of 6 people and up to 16 people. All tours that are offered in this option are detailed in the shore excursions section in either Haifa or Ashdod port. The Shared Tours’ cost is quoted per person according to the different itineraries. Final confirmation of a shared tour will be given only after reaching the minimum people required and no late than 30 days before arrival date.
Who is guiding your tours?
We, in Travel Israel Information, are using only well experienced, qualified Licensed Tour Guides of the highest level in Israel. We guaranty the professionalism, qualifications and integrity of all our guides. We have guides in all fields of expertise and we match our guides according to your needs and agenda. Shore Excursions, Custom Tours, Family Tours, we have the perfect guides for every tour or mission. You can learn more about some of our guides on the “Our Guide” page.
How can I book one of your Shore Excursions?
Booking can be done for any of the Shore Excursions that we offer. Just hit the Book Now button and fill the form. In those Shore Excursions that a Shared Group price is quoted too, please specify in your inquiry which option do you want to book, a Private Tour or a Shared Tour. Once the form is send you will get a confirmation email. This email only confirms the receiving of your request and is not a booking confirmation! We will be in touch with you within 24 hours from your request with a Reservation Form in order to process and finalize your booking. For any other options or for bigger size groups, please use the Contact For a Quote button and fill the form, please specify any special needs or requests and we will get back to you A.S.A.P for further information or processing booking.
How can I book one of your Custom Tours?
Custom Tours are tours with itineraries that are tailored specifically to the clients’ needs and agenda. There for in order to book a Custom Tour one must be tailored first. For any Custom Tour use the Contact us button and fill the Inquiry Form. Please supply all information you feel that is relevant and needed. We will get back to you very shortly by email to start a joined process of planning and tailoring up the perfect option for you!
Do you charge down payment?
We don’t charge any down payment on any of our tours and Shore Excursions. Payment is done always at the end of the tour. However, in your Reservation Form you will be asked to give credit card’s details just for the purpose of holding your reservation.
How do I pay?
We accept 3 forms of payment: Cash, Credit Cards and Pay Pal. We charge all credit card! 3% surcharge will be added on a credit card/Pay Pal payment.
What is your Cancelation Policy?
We don’t charge any cancelation fee if a tour is canceled up to 24 hours before the pickup/meeting time. Cancelation fee will be charge only on accommodation arrangements if and according to the cancelation policy of the hotels booked. Full payment will be charge in case of NO SHOW or if the tour will be canceled less than 24 hours before the pickup/meeting time.
What if the cruise company cancel or change the port?
If the cruise company cancel the call to Israel, even in the last minute, from any reason, no cancelation fee will be charged at all! If the company is changing the port call between Haifa and Ashdod, don’t be worried. We are in constant contact with the Israeli Port Authority and most likely we’ll know it even before you’ll do. Since most tours can be operated from both port usually no changes or modification will be needed and we will be waiting for you in the new port.
What vehicles are you using?
All our vehicles are of the highest standard and are less than 3 years old. We operate tour with different kind of vehicles according to the size of the group, from Premium Car to Minivan/Van for Private Tours to 20 seats Minibus for our Shared Tours. We can accommodate any size and group and supply the most suitable vehicle. All our vehicle are fully air-conditioned and can be equipped with Wi-Fi on request.
How will I find my Tour Guide on the day of the tour?
Your Tour Guide will come and pick you up from the pickup location and on the time that was agreed and detailed on your Reservation Form. Our Tour Guide will always wear official Tour Guide License and carry a sign with your name on.
Where will I be picked up and dropped off on a Shore Excursion?
Ports in Israel are operated as a sterile security zone and there for one cannot enter drive or walk within the area of the port. In Ashdod Port our vehicles and Tour Guides have a special permit to enter the port and you will be picked from the quay side. In Haifa Port most Cruise Ships are docking by the Passengers’ Terminal and your guide will wait for you as you come out of the terminal pass the security. Sometime the cruise ship will dock not by the terminal (usually if there are more than one ship) and in that case our vehicle and guides have permit to enter the port and you will be picked from the quay side. We will know the docking location in Haifa Port 24 hours in advance and we will act accordingly. In both ports you will be dropped off at the same location of the pickup.
What happens if we are late getting back to the ship?
THIS IS NOT AN OPTION! In more than 25 years in this business we were never late getting back t the ship! We are in a direct and constant contact with the Port Authority and we know in real time if there is any change in the ship’s schedule.