Dear Moti
Now that we have returned and had a chance to settle back into our routines, we have the time to reflect on our recent adventure.
We just wanted to send you a special thank you.  Our days in Israel would never have been as special as they were except for your personal attention.
We realize that the two days allowed by the cruise schedule put an enormous burden on you to adapt the allowable time to the many things we wanted to accomplish.  Having the two days of rain certainly increased the challenge.
Your dedication, professionalism, and even more importantly your concern and warmth took a most difficult situation and made it the highlight of our 18 days.  We know how much effort it took to meet all our needs and desires, and you never once hesitated in trying to accommodate us.
Even your very personal touches were above and beyond and you were responsible for our days in Israel exceeding every expectation.  We thank you for everything and will be recommending you to all our friends and family,  but will certainly expect you to save time for us on our next visit.
Our very best personal regards and thanks,

Don and Dottie Wagner.